1. Eligibility:

If you receive an item different from what you ordered, or

If your order arrives damaged,

You must file a complaint within 24 hours of receiving the order.

2. How to File a Complaint:

Contact us via WhatsApp / Call / Email with your order number and photos of the product showing the issue.

3. Inquiry Process:

Once we receive your complaint, we will review and verify the issue.

4. Replacement Timeline:

After verification, your order will be replaced within 7 to 15 days.

5. Conditions:

The product must be unused and in its original packaging.

Complaints filed after 24 hours of delivery will not be eligible for replacement.